Design
Thinking methodology is a problem-solving protocol that any business
or profession can employ to achieve extraordinary results.
Compassion
is having the quality of “feeling-with” and deep empathy.
Compassion
is a feeling of deep sympathy accompanied by a strong desire to alleviate the
suffering, find a solution. Compassion comes from Medieval Latin
passiōn- (stem of passiō) and a variant of preposition cum- with.
When
you sympathize with someone, you have compassion for that person, but you don’t
necessarily feel her feelings.
Design
thinking steps combined with Compassion:
1.
Understand the problem:
Get
an initial understanding of the problem. Doing it right is perhaps the most
important of all the steps. Compassion is taken a step further, where a person
feels empathy and then a desire to help alleviate the suffering/ need of the
other person. Another way to say it is defining the right problem to
solve. Participation usually involves immersion and the intense cross examination
of the filters that have been employed in defining a problem. In design
thinking observation takes center stage. Observation can discern what people
really do as opposed to what you are told that they do. Observe users, visit
them in their (work) environment, and observe physical spaces and places. The
emphasis here is on action i.e. wanting to help. Having compassion for another
requires one to put the other person first, imagine what the person is going
through, and then consider ways in which to help the person feel better and
cope.
2.
Interpret the results:
Interpret
the empirical findings. Focus on human values and needs. Have empathy for the
people, solicit user feedback, and use it in their designs. Compassion is taken
a step further, where a person feels empathy and then a desire to help
alleviate the suffering of the other person.
3.
Generate ideas (Ideate):
Engage
in brainstorming sessions to generate as many ideas as possible (expand the
solution space).
4.
Prototype, experiment:
Build
prototypes and share them with other people (narrow down the solution space
again, experimental phase).
5.
Test, implement, improve:
Test,
implement, and refine the design (narrow down the solution space again;
solution-driven phase).
When you
sympathize with someone, you have compassion for that person, but you don’t
necessarily feel her feelings. It helps you to understand the problem, and
generate the ideas. Compassion is strongly linked to the principle of diversity. Collaborate with people from various backgrounds and
respects their viewpoints; enable “breakthrough insights and solutions to
emerge from the diversity”.
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